Ouico (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in a safe, responsible, and transparent manner. This Privacy Policy explains how we collect, use, store, and share information when you access or use the Ouico mobile application, website, or related services (collectively, the “Platform”).
By using the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.
We collect information necessary to operate, improve, and secure the Platform.
Full name
Email address
Phone number
Date of birth
Profile details (e.g., gender, location, profile photo)
Communication preferences
If you register as a service provider, we may collect:
Identity verification and KYC documents (ID card, passport, driving license, certifications)
Business and service details (service category, pricing, experience)
Address and service coverage area
Bank account or payout details (processed securely via Stripe Connect or equivalent providers)
Services viewed, booked, cancelled, or completed
Reviews and ratings
In-app messages between users and providers
Support requests and feedback
IP address
Device type, operating system, and app version
App usage logs and diagnostics
Cookies and tracking technologies (for website users)
Payment method details (e.g., card type and last four digits only)
Transaction history
Note: Ouico does not store full card details. All payments are processed via PCI-DSS compliant third-party payment gateways such as Stripe or PayPal.
We use your information to:
Create and manage user and provider accounts
Verify identities and maintain platform trust and safety
Enable service discovery, bookings, and communication
Process payments, refunds, and provider payouts
Provide customer support and resolve disputes
Improve platform functionality and user experience
Monitor performance and conduct analytics
Prevent fraud, abuse, and unauthorized activity
Comply with legal, regulatory, and contractual obligations
We only share information when necessary and for legitimate purposes.
Including but not limited to:
Payment processors (Stripe, PayPal, etc.)
Identity verification and KYC partners
SMS, email, and notification service providers
When a booking is made, relevant details (such as name, contact information, service location, and booking preferences) are shared with the selected service provider to fulfill the request.
We may disclose information if required to:
Comply with applicable laws or legal processes
Respond to lawful requests from authorities
Protect the rights, safety, or security of users or the Platform
Authorized personnel and contractors may access data strictly for operating, maintaining, and improving the Platform, under confidentiality obligations.
We do not sell or rent your personal information to third parties.
We use cookies and analytics tools to:
Improve performance and reliability
Personalize user experience
Understand usage trends and behavior
Deliver relevant recommendations
You may manage or disable cookies through your browser settings. Note that some features may be affected if cookies are disabled.
We implement industry-standard safeguards to protect your information, including:
Encrypted data storage (AES-256)
Secure HTTPS/TLS transmission
Role-based access controls
Regular security audits and monitoring
While we strive to protect your data, no digital system can be guaranteed to be completely secure.
Depending on applicable laws, you may have the right to:
Access your personal data
Update or correct inaccurate information
Request account deletion
Withdraw consent for data processing
Request data portability
Lodge a complaint with a relevant data protection authority
To exercise your rights, contact us at privacy@ouico.com.